Help Center - Chikoh Support & User Guides

Help Center

Last updated: January 15, 2025

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Quick answers to common questions

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Getting Started

Everything you need to begin your Chikoh journey

Quick Start Guide

Get up and running in under 5 minutes with our step-by-step onboarding process. Learn how to create your account, choose your subscription tier, and set up your first fantasy league or TV show.

Platform Connection Tutorials

Detailed guides for connecting every major fantasy platform including ESPN, Yahoo, NFL.com, CBS Sports, Sleeper, and more. We support direct API connections, URL sync, screenshot uploads, and manual data entry.

Account Setup Checklist

Complete checklist to ensure you've configured everything correctly: profile settings, notification preferences, platform connections, and payment methods.

Understanding Subscription Tiers

Compare features across Bleachers (free), Starter, and All-Pro tiers for fantasy sports, and Viewer (free), Fan, and VIP tiers for TV entertainment.

Fantasy Sports Help

Master every aspect of fantasy sports with Chikoh's AI-powered tools

StartSmart Assistant Complete Guide

Learn how to use our AI-powered lineup optimizer for instant, personalized lineup recommendations. Covers start/sit decisions, injury analysis, matchup evaluations, and weather considerations for all sports.

Deal Detective Trade Analysis

Master the art of trading with our comprehensive trade analyzer. Understand trade values, see historical performance data, get AI-powered fairness ratings, and receive counter-offer suggestions.

Waiver Wire Optimization

Never miss a breakout player again. Learn how to use our waiver wire predictions, FAAB budget recommendations, priority rankings, and sleeper alerts to dominate your league's waiver wire.

DFS Lineup Optimizer

Build winning daily fantasy lineups with our advanced optimizer. Covers salary cap management, ownership projections, GPP vs cash game strategies, and multi-lineup generation. Note: DFS features are subject to jurisdiction restrictions.

Commissioner Tools Guide

Everything commissioners need to run successful leagues: draft management, scoring system optimization, dispute resolution tools, and league activity reports.

Sports Coverage Guide

We support literally every sport! From major leagues (NFL, NBA, MLB, NHL) to international sports (Cricket, Rugby, Formula 1) to niche competitions. If there's a fantasy league for it, we support it.

TV Entertainment Help

Enhance your reality TV and entertainment experience

Reality Show Draft Setup

Create and manage fantasy leagues for The Bachelor/Bachelorette, Survivor, Big Brother, The Voice, and more. Learn scoring systems, draft strategies, and league customization options.

Watch Party Creation Guide

Host virtual or in-person watch parties with integrated fantasy leagues. Set up private leagues, customize scoring, enable live chat, and track real-time points during episodes.

Elimination Pool Strategies

Master elimination pools with our AI predictions. Learn optimal pick strategies, understand contestant analytics, and get spoiler-free predictions for maximum success.

Awards Show Bracket Tips

Dominate your Oscars, Emmys, or Golden Globes pools. Access historical data, expert predictions, industry insider analysis, and optimal bracket strategies.

Spoiler Management

Enjoy shows at your own pace with our comprehensive spoiler protection. Learn how to enable spoiler-free mode, set episode progress, and filter content by air date.

Technical Support

Troubleshoot issues and optimize your Chikoh experience

Platform Connection Troubleshooting

Fix common connection issues: authentication errors, data sync problems, API rate limits, and platform-specific quirks. Includes step-by-step solutions for each platform.

URL Sync Guide

Connect without installing anything. Learn how to use URL Sync to import league data securely, plus tips for screenshots and manual entry.

Mobile & Browser Compatibility

Chikoh works on all modern browsers and devices. iOS and Android apps coming soon! Learn about optimal browsers, mobile web experience, and upcoming native app features.

Data Security & Privacy

Understand how we protect your data with industry-standard encryption, secure authentication, and privacy-first policies. Learn about data export and deletion options.

API Documentation

For advanced users: access our API documentation to build custom integrations, automate workflows, and extend Chikoh's capabilities.

Account & Billing

Manage your subscription, billing, and account settings

Subscription Management

Change plans, pause subscriptions, or cancel anytime. No hidden fees, no questions asked. Learn about upgrade benefits, downgrade implications, and billing cycles.

Ticket System Explained

Understanding our unique ticket currency: earn tickets through activities, purchase ticket bundles, use tickets for subscriptions and features. Includes earning strategies and best practices.

Refund Policy & Process

7-day money-back guarantee on annual plans. Learn about our refund eligibility, process timeline, and how to request a refund through your account settings.

Payment Methods & Security

We accept all major credit cards, PayPal, and ticket payments. Learn about payment security, updating payment methods, and handling failed payments.

Account Deletion Guide

Your data, your choice. Learn how to export your data, delete your account permanently, and understand what happens to your subscriptions and data.

Additional Resources

Still Need Help?

Our support team is here to help you get the most out of Chikoh. Choose the option that works best for you:

Chat with AI Host Email support@mail.chikoh.com

AI Chat: Available 24/7 • Email: Response within 24-48 hours